Privacy Statement:
I'll never share your email address with anyone, for any reason. I promise.

 

Shipping:

  • USPS within the U.S.A. only

  • Rate:  $8.00 flat rate

  • You will receive an email with a tracking number when your package is scanned in at the shipping carrier's location. Save that email so you can track your package. You will receive a second email when your package has been delivered.

  • I might be able to alter mailing addresses if contacted right away at contact@otthouseapothecary.com. Once i process the shipping lable it will be sent to the delivery address entered by you at the point of sale and my website server will then print this onto the shipping label. If a wrong address is entered and your box is returned to me, I will gladly reship it to you, but you will be responsible for the additional shipping cost. Because I have no control of the package once it leaves my building, I can not be responsible for a lost or stolen package. If you have concerns about your delivery location, contact me for an optional shipping method that requires a signature upon delivery. There will is an additional $2.75 fee for this service, which is the actual USPS cost.

  • Shipping charges are not refundable.

 

What is your returns & exchange policy?

Due to the personal use nature of my bath and body care products, I can not restock an item once it leaves my building, therefore, I can not accept returns or exchanges.

The ingredients are posted with each product listing, so if you have allergies, sensitivities or a question, email me before you make the purchase.

Open and inspect your box immediately when it arrives. Any damage must be reported within 2 business days. If an item arrives damaged: save the original packaging, snap a photo of the issue and email it to contact@otthouseapothecary.com. Damaged, defective, or incorrect products will be replaced at no cost to you.

Legal Disclaimer:

  • Products and statements have not been evaluated by the FDA. Regulations set forth by the FDA prohibit bath and body companies from making health related claims. My products are not intended to diagnose, treat, cure, or prevent any disease.

  • All of my products are for external use only.

  • Don't use a product if you have any known allergy or sensitivity to any of the ingredients listed.   

  • Discontinue use if you experience any skin irritation.